Four ways we help you start safely
Services built around you
Guided device setup in under 20 minutes. Choose self-guided help from $0 or a concierge plan at $149, with support Monday to Saturday, 9am to 7pm. Recovery-phrase coaching is never done over email or chat.
Setup
New Device Setup
We walk you through a sealed device, step by step, until it is ready to hold your first coins.
Migration
Device Migration
Move your accounts from an older wallet to a new one without losing a single balance.
Audit
Security Audit
A specialist reviews your backup plate, storage habits and settings, then lists what to fix.
Training
Training Session
A specialist shows you, in person, how to send, receive and verify with confidence.
Led by Marta Nilsen and Devin Okoro
Concierge setup
01
Device unboxed together
A specialist joins you live, checks the seals and walks you through powering on your wallet, so nothing is skipped and nothing feels rushed.
02
Recovery phrase coached
We teach you to write and store your phrase offline. Recovery-phrase coaching is never done over email or chat, only in your live session.
03
First transfer confirmed
You send a small test transaction with us watching. 98% of setups are completed on the first session, in under 20 minutes.
Real setups
I was nervous about moving my savings onto a new device. The specialist walked me through every screen, and I finished the first session feeling calm and in control.
Marta K.
Setup took less than twenty minutes. Every step was explained clearly, my recovery phrase stayed private, and I never felt rushed or confused by the process.
Devin O.
I chose the concierge plan and it was worth it. Someone patient stayed with me until my wallet was ready, and now I help my friends do the same.
Priya S.
Talk to a specialist
Setup help, Monday to Saturday, 9am to 7pm
Plans
Setup support from $0 to $149
Success
98% of setups finish in the first session