Guided device setup in under 20 minutes
Support plans
Setup support plans from $0 (self-guided) to $149 (concierge). 98% of setups completed on the first session. Recovery-phrase coaching is never done over email or chat.
Self-guided
Self-Guided
$0
Written checklist · Device compatibility list · Email follow-up within two business days
Suits confident users who like to work at their own pace.
Includes the first-session completion guarantee.
Guided
Guided Session
Most chosen
45-minute video call with a specialist · Firmware update · Test transfer · Written recap
Suits first-time owners who want someone beside them.
Includes the first-session completion guarantee.
Concierge
Concierge
$149
Two sessions · Migration from exchange or old device · Backup-site review · 30-day priority line
Suits anyone moving real savings who wants every step covered.
Includes the first-session completion guarantee.
Founded 2019 in Tallinn
Rules we will not bend
Two former payments-support engineers started Ledger Start. Today nine specialists work from one shared checklist. Over 140,000 devices activated since 2019.
No recovery phrase, ever
The team never asks to see or hear your recovery phrase. Coaching is live on video and phrases are never typed anywhere.
You buy the device
Devices come from the manufacturer, never resold by us. We hold no funds at any point.
Sessions stay private
Sessions are not recorded. Recovery-phrase coaching is never done over email or chat.
Lead specialists: Marta Nilsen and Devin Okoro
Reach the team
Support hours: Monday to Saturday, 9am to 7pm.
Send the form or book a phone callback at its end. Replies within one business day.
Have ready:
The sealed device, a laptop with a USB port, a pen and the recovery sheet, a quiet room.