Guided device setup in under 20 minutes
Your setup session
98% of setups are completed on the first session. Recovery-phrase coaching is never done over email or chat.
01
Book a slot
Pick a time and confirm your device model.
02
Unbox check
A live video call verifies your tamper seal.
03
Firmware and PIN
We install firmware while you create your PIN.
04
Phrase coaching
Coached on the live call only. Never written down for us.
05
Companion app
Install the app and name your account.
06
Test transfer
Send a small amount, then verify a receive.
07
Backup plan
Choose storage, then a follow-up check-in.
Our track record
Years of steady growth
Over 140,000 devices activated since 2019. Lead specialists: Marta Nilsen and Devin Okoro.
2019
First guided setups offered by two specialists, for one device model.
2020
Remote video sessions replace in-person visits.
2021
Migration service added for people moving coins from exchange custody.
2022
Self-guided plan published free for everyone.
2023
Concierge tier launched with same-day slots.
2024
Audit checklist standardised across all plans.
2025
Saturday hours added.
Straight answers before you book
Questions, answered
Will you ever ask for my recovery phrase?
Never. Recovery-phrase coaching is never done over email or chat. On a live call we teach you how to write it down yourself, and you never read it out.
Why is phrase coaching live-only?
A live session lets you watch every step on your own screen, so the words never travel through a channel that can be copied or stored.
Which devices do you support?
Ledger Nano S Plus, Nano X, Stax and Flex. Guided device setup takes under 20 minutes.
What if my device arrives with a broken seal?
Stop and do not power it on. Tell us, and we will walk you through returning it and getting a sealed replacement.
Can you recover a lost phrase?
No one can. If the phrase is gone and the device is wiped, the coins cannot be restored, which is why we coach you to store it safely.
What does each plan cost and what is refundable?
Setup support plans run from $0 (self-guided) to $149 (concierge). Any session we could not start on our side is fully refundable.
How long does a session take and what if it overruns?
Most finish in under 20 minutes. If yours runs longer, we stay on the line until you are done at no extra charge.
When can I reach the team?
Support hours: Monday to Saturday, 9am to 7pm. Book a slot and a specialist will meet you live.
Can you migrate coins from an exchange?
Yes. We guide you through a small test transfer first, then the rest, checking each address with you.
Do I need to install anything before the call?
Only the official Ledger app on your phone or computer. We send a short checklist when you book.